Castle Thunder Technologies - Consultant (05/2007 – Present)
Roles: Performance Management Analyst, Senior Project Manager, Program Manager
Projects: Multiple Web-Based Applications, Network, Solutioning, Telecommunications
Assignments: Northrop Grumman Corporation, Virginia State Police (STARS)
Accomplishments:
- Managed multiple projects varying in complexity and size up to $361M.
- Successfully managed cross-functional teams in excess of twenty individuals, both on-site and remote.
- Effectively communicated relevant project/practice information to superiors and peers in other practices.
- Worked with customer and resources to identify customer requirements, and scope the effort associated with implementing those requirements. Facilitated setting of technical, functional and business requirements.
- Planned projects in order to accomplish goals within constraints such as time, cost, and agreed quality standards. Provided periodic status reports, project tracking updates and overall assessments.
- Scheduled tasks, deadlines, and milestones for all stakeholders and resources and provided detailed milestones for all parties.
- Identified schedule uncertainties and risks and implemented mitigation strategies and contingency plans.
- Coordinated designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the plan.
- Efficiently and competently managed problem resolution, e.g. scope-creep, changed requirements, missed deadlines, etc.
- Established ‘go-to-green’ plans, and brought the team back on plan or created a new plan with the assistance of key stakeholders.
- Ensured client expectations were met and exceeded in terms of quality of product and service delivered.
Comsys - Consultant (05/2006 – 5/2007)
Roles: Senior Project Manager and Technical Lead
Projects: Multiple Web-Based Applications
Assignments: SunTrust, Circuit City Stores
Accomplishments:
- Managed multiple projects varying in complexity and size up to $1M.
- Successfully managed cross-functional teams in excess of twenty individuals, both on-site and remote.
- Provided efficient project management as projects served as test cases of future methodology implementations.
- Effectively managed the development of a custom software solution from contract to national rollout in four months.
- Mentored the project team to promote appropriate use of new project methodology.
- Established and managed communication plan for project team, stakeholders, sponsors, and business users.
- Effectively managed weekly stakeholder and executive sponsor meetings for the project office.
- Managed budget, resources, scope the project throughout the project life cycle.
- Assisted in developing user acceptance test cases and regression test cases while establishing a set of globally relevant test data.
Fahrenheit Technology - Consultant (03/2005 – 05/2006)
Roles: Account Manager and Project Manager
Projects: Enterprise-Wide Information Security PMO and Web-Based Treasury Applications
Assignments: Federal Reserve Information Technology
Accomplishments:
- Established and managed a program office with a budget of $35M.
- Contributed to the development of program management office for enterprise-wide security architecture initiatives, including project management methodology.
- Directed diverse development teams, composed of members of various Federal Reserve organizations and members of the United States Treasury, with respect to project development and management of web-based applications within the constraints of scope, schedule, and cost.
- Received special recognition for successfully leading the new environment migration of the Intragovernmental Payment and Collection system.
- Worked closely with the project sponsors and executive management to establish a direct line of communication regarding the completion of project milestones.
- Tracked project and program issues and negotiation of trouble spots including analysis and reporting to highlight budgetary, milestone, and manpower issues.
- Responsible for clear communication of project risks, issues, and dependencies to executive sponsors, project stakeholders and business customers.
- Documented requirements, test scripts and implementation plans.
Cadmus Professional Communications – Project Support Manager (4/2003 – 03/2005)
Roles: Project Manager, Business Analyst, and Technical Lead
Projects: Multiple Web-Based Applications and Product Support Implementation
Accomplishments:
- Managed multiple projects varying in complexity and size up to $5M.
- Managed daily activities of three help desks, which provided technical application support to all internal and external customers as well as system maintenance.
- Served as member of the Change Management Board.
- Received “2004 Key Contributor Award” for exemplary service to both Cadmus and its clients/publishers.
- Provided project management and support for multiple web based applications and presented project updates to management, project stakeholders and business customers.
- Consulted directly with clients/publishers in order to answer questions, solve problems and to effectively execute new customer start-ups and/or new version migrations of the product.
- Responsible for the analysis of client business issues, understanding and documenting those issues, and determining appropriate cross-functional solutions.
- Documented and communicated requirements to development team.
- Developed user acceptance test cases and relevant test data.
- Identified specific customer technology requirements for each unique start-up/migration.
- Designed and implemented Graphical User Interface prototypes for web based solutions.
- Managed daily activities of three help desks, which provided technical application support to all internal and external customers as well as system maintenance.
Bon Secours Health System, Inc. – Project Director / Systems Analyst (3/2001 – 4/2003)
Roles: Project/Program Manager, Business Analyst, Systems Analyst, and Analyst Mentor
Projects: Web-Based Patient Accounting Applications, Data Warehouse, and Training Intranet
Accomplishments:
- Established and managed a program office with a budget of $5M.
- Managed multiple projects varying in complexity and size up to $1M.
- Developed and managed a multi-tier project encompassing a letter series implementation to increase new money receivables.
- Developed and implemented a solution for the outsourcing of select accounts to vendors through EDI.
- Researched and presented the impact of an intranet solution for employee development. Led the development of a resource and training intranet for the Mid Atlantic Customer Support Center.
- Analyzed and developed enterprise-wide patient accounting best practices.
- Provided both on and off site technical support and training to all facilities and vendors for all revenue cycle applications.
- Created an account reconciliation process to reduce the number of misappropriated payments, saving the company over $80,000 per facility per year and thereby reducing collection costs.
- Directed the development of a program management office and the implementation of PMI PMBOK standards for all new projects.
- Developed a change management procedure and assembled a change management board to review and approve all proposed changes to systems.
iXL, Inc. – Project Manager (2/2000 – 11/2000)
Roles: Project Manager and Business Analyst
Projects: Web-Based Application
Accomplishments:
- Researched and presented proposal development solutions to executive leadership.
- Directed the development of a pilot program consisting of proposal development, management and tracking for the South Region, including development of the content library, procedural implementation and a web based proposal solution.
- Created proposals which were cited by executive management as exemplary and circulated enterprise-wide to be utilized as an illustration of the highest level of client commitment.
- Developed control process for all client contracts.
Power Distribution, Inc. – Project Manager (9/1996 – 2/2000)
Roles: Project Manager, Technical Lead, Engineering Coordinator, and Standards Compliance Officer
Projects: Web-Based Application, Engineering Products, and Product Support System
Accomplishments:
- Served as Year 2000 Compliance Officer.
- Directed the development of engineering and production standards.
- Established a change management team to certify all changes to production level products.
- Designed and implemented a document control process/archival system for all products thereby increasing purchasing and assembly accuracy.
- Developed and managed an intranet solution for sales, customer service and technical services to access product specifications, unit documentation and schematics.
- Managed project contractor resources and vendor contracts.
- Documented requirements, test scripts and implementation plans.
- Served as compliance officer to secure Underwriters Laboratories and Intertek/ETL certification for newly engineered products.
Angela L. Edwards is a recognized leader in turning executives into vision leaders and teams into self-organized, self-managed units focused on the successful achievement of organizational goals. For over 10 years, Angela has navigated the difficult challenges of organizational change and rallying staff behind a vision and aggressive goals. She understands how to achieve meaningful, successful individual and organization-wide change.